Every call answered, even at 2am.
Appointment booking, department routing and discharge follow-up handled by voice agents that never put a patient on hold.
City General Hospital, this is the appointments line. How can I help?
A real hospitals call flow
100%
of calls answered
Including nights, weekends and public holidays.
< 2s
to answer
No hold music, no queue, no transfer loop.
24/7
appointment booking
Written straight into your existing calendar.
The problem
What it costs today.
Hospital switchboards are the busiest and least-staffed part of the building. Calls peak exactly when reception is dealing with the queue in front of them, so patients hear a ring tone and hang up.
- Front desk handles walk-ins and the phone at the same time — one always loses
- Appointment desks close at 6pm; patients call after work
- Discharge follow-up is manual, so it quietly stops happening
- No record of who called, why, or whether anyone rang them back
What the agent does
Built for hospitals.
Configured for this use case out of the box, then tuned to how your team actually works.
Appointment booking & rescheduling
Checks live availability by department and confirms the slot on the call.
Department routing
Understands what the caller needs and transfers with full context, not a menu tree.
Discharge follow-up
Calls patients after discharge, records how they are doing and flags anything concerning.
Emergency escalation
Recognises urgency and puts a human on the line immediately.
The workflow
How the call is handled.
This is the flow itself, not an illustration of one — you assemble and edit it in the visual builder.
Questions
The ones we get asked first.
Is this compliant with patient privacy rules?+
Calls are recorded and stored inside your own tenant with role-based access, and recordings can be disabled entirely per number. Talk to us about your specific HIPAA or local requirements before going live.
What happens in a genuine emergency?+
The agent is configured to recognise urgent language and transfer to a human immediately rather than continue the booking flow. That escalation path is set up before launch.
Other solutions
Hear it handle a hospitals call.
We’ll point an agent at a real number and you talk to it yourself — no slides.
Free trial minutes · no card required · take live calls from day one