Take the booking while the desk is busy.
Reservations, confirmations and guest follow-up handled around the front desk’s workload.
Good evening, The Cedar House — how can I help?
A real hospitality call flow
+18%
direct bookings
Calls answered instead of lost to the OTA.
100%
pre-arrival calls
Every guest confirmed and upsold before arrival.
24/7
reservations
Including the hours the desk is unattended.
The problem
What it costs today.
The phone rings hardest at check-in and check-out, exactly when the desk cannot pick up — and an unanswered booking call goes to the hotel next door.
- Peak call volume collides with peak desk workload
- Missed reservation calls go straight to a competitor
- Confirmation and pre-arrival calls never happen
- Review requests are inconsistent, so ratings drift
What the agent does
Built for hospitality.
Configured for this use case out of the box, then tuned to how your team actually works.
Reservation taking
Checks availability, quotes rates and confirms the booking.
Pre-arrival calls
Confirms arrival time and offers transfers or upgrades.
Post-stay follow-up
Collects feedback and asks for a review when the guest is happy.
Multilingual guests
Handles international callers in their own language.
The workflow
How the call is handled.
This is the flow itself, not an illustration of one — you assemble and edit it in the visual builder.
Questions
The ones we get asked first.
Can it quote live room rates?+
Yes — connect your PMS or channel manager through the API and the agent quotes and holds against live availability.
What about international callers?+
Agents can be configured per language and detect the caller’s language on the first turn.
Other solutions
Hear it handle a hospitality call.
We’ll point an agent at a real number and you talk to it yourself — no slides.
Free trial minutes · no card required · take live calls from day one